Refund Policy

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at brazilguettostore@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Customized products (Name and Number)
Products customized with a name and/or number are made specifically according to the customer's preferences and, for this reason, are not eligible for refund or standard exchange.

If the customization itself was made incorrectly due to our error (wrong name or number printed), we will replace the item at no additional cost.

If the issue is the size only (whether selected incorrectly by the customer or shipped incorrectly by us), we offer a size replacement for a fixed fee of $15 USD, which covers the cost of producing a new customized item. In this case, the original item does not need to be returned unless requested.

Exchanges (if applicable)
We only replace non-customized items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brazilguettostore@gmail.com and send your item to: 6308 La Costa Dr, APT D, Boca Raton, FL 33433, United States of America.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 6308 La Costa Dr, Apt D, Boca Raton, Florida, 33433, United States of America.

Please note that we do not offer free return shipping. You will be responsible for paying for your own shipping costs for returning your item, and these shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if covered by us for any reason) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.